Personal assistance 

• Staff can assist with a variety of needs, such as financial assistance, equipment needs, housing, in-home services, support services, legal issues, medical needs, mental health/dementia, nutrition, transportation, and taxes.  Trained staff answer questions provide information, make referrals, arrange for services, and complete paperwork.

State Health Insurance Counseling (SHIC) 

• Staff are trained and certified as SHIC Counselors through the North Dakota Department of Insurance.  The service provides confidential help with Medicare (including Part D Drug Plans), Medicaid, other health insurance, and long-term care insurance.  Assistance is also provided with completing paperwork and understanding statements from hospital stays and clinic/doctor visits.

Care Coordination

• For those persons needing more help, professional staff can coordinate services, provide assistance with day-to-day finances, make arrangements for medical appointments, communicate with family members, and much more.

Outreach

• Home visits are made by staff to homebound persons.